Privacy Policy for Bellokey
Last Updated: February 24, 2026
Introduction
Welcome to Bellokey ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Bellokey, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our application.
1. Information We Collect
1.1 Personal Information You Provide
When you register and use Bellokey, we may collect the following personal information:
- Account Information: Name, email address, phone number, password
- Profile Information: Profile picture, bio, preferences, language settings
- Identity Verification: Government-issued ID, verification documents (for agents and property owners)
- Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
- Property Listings: Property details, photos, videos, descriptions, pricing information
- Communication Data: Messages, chat history, feedback, and support requests
1.2 Information Collected Automatically
When you use our app, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers, mobile network information
- Location Data: Precise geolocation (with your permission) for property search, nearby listings, and map features
- Usage Data: App features used, pages viewed, time spent, search queries, properties viewed and saved
- Log Data: IP address, browser type, access times, crash reports, performance data
- Camera and Media: Photos and videos you capture or upload for property listings or profile pictures
1.3 Information from Third Parties
- Social Media: If you sign in with Google, Apple, or other social media accounts, we receive basic profile information (name, email, profile picture)
- Property Data: Public property records, market data, neighborhood information from third-party data providers
- Payment Processors: Transaction confirmation and payment status from Stripe or other payment providers
2. How We Use Your Information
2.1 Core Services
- Create and manage your account
- Provide property search and listing services
- Enable communication between users
- Process transactions and virtual tours
- Provide AI-powered recommendations
2.2 Personalization
- Customize experience based on preferences
- Send personalized recommendations
- Display location-based properties
- Provide neighborhood insights
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Other users (for listings/messages)
- Service providers (hosting, payments, AI services)
- For legal reasons or business transfers
4. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Specific periods:
- Logs: 90 days
- Transaction records: 7 years
5. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your data
- Correct your data
- Delete your data
- Restrict processing of your data
- Opt-out of marketing
- Opt-out of location tracking
6. Data Security
We implement industry-standard security measures including:
- Encryption (TLS/SSL, AES-256)
- Secure authentication
- Regular security audits
Contact Information
- Email: supports@bellokey.com
- Website: https://www.bellokey.com/privacy
- DPO Email: contact@bellokey.com